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The Royal Spa Management Services

The Royal Spa provides full spa management which consists of identifying key objectives for the spa and implementation through the unit Spa Manager. This includes the following sections:

Accounting

  • Direction of financial controls, banking, and accounting to the standards of the “Uniform System of Accounts”.
  • Provide monthly financial reports, detailed by department, including a statement showing Gross Revenue and Gross Operating Profit of the spa in accordance with the Uniform System of Accounts.
  • Deliver a draft results of the operation of the spa during Fiscal Years to the Independent Accountant for audit, including: a profit and loss account, a balance sheet, a statement of changes in the financial position etc.

Administration
On-going recruitment, training according to The Royal Spa’s standard and related activities of the staff. Ensuring that the spa’s staffing is adequate, job specifications and descriptions followed at all times, and for all staff positions, motivate staff and improve staff discipline, salaries and wages, benefit etc.

Cost Control
Setting out and implementation of cost controls and purchasing controls appropriate for the operation of the spa.

Day to Day Operations
Supervise, direct and control on behalf of owner, the day-to-day affairs of the spa and related operations to agreed budgets and standards.

Quality Assurance
Twice a year our specialized team from our Hub in Phuket will conduct a deep and detailed study and audit the spa in terms of Group and international Best Practices, standards, policies, and procedures (SOPs) and Spa Treatment Manual that ensures that the quality of the product and service of the spa will always be improving and evolving.

Finance
Control & supervision of the budgeting process, including:

  • annual budget prior to the commencement of each fiscal Year;
  • projections for the forthcoming Fiscal Year of the Gross Revenues of the spa, Operating Expenses, and Gross Operating Profit;
  • cash flow and working capital requirements;
  • a budget for the purchase and replacement of FF&E (Furniture, Fixture & Equipment) and the Repairs & Renewals Reserve;
  • a budget for Necessary Capital Expenditure and Recommended Capital Expenditure;
  • a human resources budget to include expenditure by department for all salaries, wages, remuneration and fringe benefits etc.

Insurance
Maintaining and up-dating of all insurance and licenses, on behalf of the owner.

Maintenance
Planning and direction of all spa operations, repair and maintenance routines, and management and control of the energy and utility needs of the property.

Management Staff
Placing of qualified management staff for the spa and coordinating their efforts to implement the management company’s policies.

Marketing Sales & PR
Planning and implementation of all Marketing, Sales, and PR activities, through the group’s extensive sales network. Supervision and coordination of the spa’s sales force and coordination with the group’s marketing activities.

Spa Property
Reviewing the physical plant of the spa and making recommendations on improvements or changes which will generate more income or improve operating efficiency. This is done through regular operational audits of the property.

Fee Structure
Our management fees are calculated as a percentage of revenues and gross operating profits.

 

 

 

   
 
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Spa Phuket: Address   Address: 367/63-64 Yaowaraj Rd, Muang,
Phuket 83000,
Thailand
Spa Phuket: Telphone, Mobile   Tel: +66 76 236663, +66 76 236056
E-mail: info@theroyalspa.com
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